Warranty
Dipwhipz Limited Lifetime Warranty
Last Updated: [12-8-2025]
At Dipwhipz, we back our 25Ft Detachable LED whip with a Limited Lifetime Warranty. We want you to trust your whip-whether you're lighting up your campsite, lighting up a party we got you!
What This Warranty Covers
For as long as you own your Dipwhipz, This warranty covers Manufacturer Defects that occur under normal, intended use - Including but not limited to:
Faulty materials (LED strip defects, wiring failures, structural weaknesses). Defective connections, mount failures, assembly defects. Failure during normal operations such as lighting malfunctions, electrical issues, or structural failure when used as intended
If we confirm a covered defect, we will provide either: A replacement LED whip pole or part
What's Not Protected Under This Warranty
This warranty does not apply in the following cases: Normal wear and tear- e.g fading, scratches, cosmetic blemishes, from regular use. Damage due to misuse, accidents, neglect, improper installation, or unauthorized modifications. Use outside intended purposes- e.g structural stress from misuse, exposure to extreme conditions beyond normal outdoor use of winds up to (45mph), misuse of mount, excessive force or tampering. Damage during shipping by customer or third-party carriers (unless the carrier is responsible and proper claim is filled with them). Loss or theft
Warranty Start Date
The warranty period begins on the purchase date - as shown on your order conformation or receipt - and remains valid for the lifetime of the product.
Warranty Requirements
To submit a warranty claim, customers must provide:
- Proof of purchase (order number or email)
- A clear description of the issue
- Photos or videos showing the defect
Claims without sufficient documentation may be denied
How to File a Warranty Claim
To Submit a warranty claim
Email Support@dipwhipz.com with subject line: Warranty Claim- [Order Number]
Include:
- Name and contact information
- Order number or proof or purchase
- Description of the product or defect
- Clear Photos or videos showing the defect or failure
We typically respond within 1-3 Business days with follow up instructions
What We Offer If Claim Is Approved
If we determine the defect is covered, we will - at our discretion provide: A replacement LED whip pole or part
We do not offer refunds under this warranty
Shipping Expenses
For verified manufacturing defects: Dipwhipz may cover return shipping (or shipping of the replacement), at our discretion. If claim is not approved (or defect is due to misuse or excluded damage), the customer is responsible for all shipping costs.
Limitation of Liability
Dipwhipz will not be held liable for indirect, incidental, or consequential damages arising from the use of the product or inability to use the product. This warranty applies only to products purchased directly from dipwhipz.com (or our authorized retailers).
